NM is determined to resolve all complaints in a timely manner and with fairness. The process for complaints and grievences against NM is a s follows:
Addressed to the company email address or via the form on the website with all supporting evidence and a description of the NM will respond with 48 working hours (Monday to Friday
09:00 to 17:00) a. NM reserves the right to ask for further evidence or documentation to resolve the claimb. Complaints@nassuremicroinsurance.com and on ng
If not satisfied you may contact The Executive Secretary, Nigerian Insurers Association at 42, Saka Tinubu Victoria Island, Lagos. Tel No. 01-7743813, 01-8043840, E-Mail:
info@nigerianinsurers.org
If the findings of the NIA are not to your satisfaction then you may contact the National Insurance Commission (NAICOM) who may take up your case and investigate. They can be contacted
at Plot 1239, Ladoke Akintola Boulevard, Garki II, Abuja. Tel No. 09-8756021, E-Mail:
contact@naicom.gov.nga. NM views the decision of NAICOM to be final